Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hello@seedsticks.co.uk. If your return is accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return postage

For change-of-mind returns, you are responsible for arranging and paying the return postage. If your item is faulty or damaged, or you receive the wrong item, Seedsticks will cover the reasonable return postage cost.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, personalised or custom-made products, and personal care goods, unless they are faulty. Please contact us if you have questions about a specific item. This does not affect your statutory rights.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return the item you have and, once the return is accepted, place a separate order.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.